Difficult situations arise in every organisation; it’s just the nature of human interaction. This course will teach your team to handle difficult situations with ease.
Your team will learn:
- To recognise the signs of conflict
- A range of strategies to head off conflict
- How to deal with any difficult situation safely and efficiently
- The structure of conflict and difficult situations
- Your innate response to conflict
- How to conduct difficult conversations around discipline, performance and behavioural issues
LEARN MORE ABOUT BRINGING THIS COURSE TO YOUR COMPANY OR ORGANISATION